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Processing & Delivery

· Regular Products: Processed within 1–3 business days.

· Custom Products: Crafted to order and processed within 2–4 business days.

· Shipping Times (from ship date):

o Europe: 4–6 business days

o United Kingdom: 4–6 business days

o North America: 5–8 business days

o Asia: 5–6 business days

o Australia/NZ: 6–8 business days

· Free Shipping: On all orders over $200 USD.

Returns Policy

· Regular Items: You have 30 days from delivery to return unused, unwashed items with original tags attached.

· Custom Items: All made-to-order pieces are final sale and cannot be returned or exchanged for fit or preference. We only accept returns for lost packages, manufacturing defects, or if we sent the wrong item.

How to Return
Email us at info@stringfreq.com with your order number to initiate a return for eligible regular items or to report an issue with a custom order.

Costs & Exchanges

· Shipping Costs: Customers cover return shipping for standard returns (e.g., size changes). String Freq covers all costs for defects or our errors.

· Exchanges: We do not process direct exchanges. Please place a new order for the desired item and return the original for a refund.

Questions?
Contact our team at info@stringfreq.com.