Shipping Policy
Welcome to HOD – Where Style Meets Your Story. We specialize in creating made-to-order garments, crafted uniquely for you. Please review our shipping and returns policy below to ensure a seamless experience.
Shipping Information
We are an international brand shipping from our workshop in China to worldwide.
Processing Time: Made Just for You
Because each item is custom-made after you order, please allow 7-14 business days for production before your order ships. This does not include shipping transit time. You will receive a confirmation email once your order enters production.
International Shipping & Delivery
Once your item is ready, we ship globally via trusted carriers like DHL, FedEx, and EMS.
Transit Time: 5-20 business days, depending on your destination and shipping method.
Order Tracking: You will receive a shipping confirmation email with a tracking link as soon as your order leaves our workshop.
Shipping Costs & Customs
Costs: Shipping costs are calculated at checkout based on your location and order weight.
Free Shipping: We offer free standard shipping on orders over $150 USD.
Customs & Import Duties: Please Note: Your order may be subject to import duties, taxes, and fees levied by the destination country. These charges are the customer's responsibility and are not included in the item price or shipping cost. We cannot predict what these charges may be. For more information, please contact your local customs office.
Refunds Policy
The Nature of Made-to-Order
At HOD, we create products based on your specific customizations (size, design, text, etc.). Therefore, all sales are final, and we do not accept returns or exchanges for change of mind, incorrect size chosen by the customer, or minor imperfections inherent in handmade products.
When Returns Are Accepted
We stand behind our quality. Returns or exchanges are only accepted under the following specific circumstances:
Manufacturing Defect: The item you received has a significant flaw in workmanship or material.
Our Error: We made a mistake in fulfilling your customization request.
Damaged or Lost in Transit: Your order arrived with visible damage from shipping or never arrived (as per tracking).
How to Request a Return
If your situation meets the above criteria, you must contact us within 14 days of receiving your order.
Email Us: Contact our team with your order number and a clear description of the issue.
Provide Evidence: For defects or errors, please include clear photos or a video of the problem. This is essential for us to process your claim.
Resolution: Once we receive and approve your request, we will guide you through the return process and provide a pre-paid shipping label if applicable. Our resolutions include:
1. Re-making the correct item for you.
2. Issuing a full refund to your original payment method.
Refund Processing Time
If a refund is granted, it will be processed within 5-7 business days of our receiving the returned item or approving the claim. Please allow additional time for the refund to appear on your bank or credit card statement.