At HOD, we specialize in creating made-to-order garments tailored uniquely for you. We are committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly to us, as well as some data automatically when you use our site.

a. Information You Provide:

Order Details: When you place a custom order, we collect your name, shipping address, email address, phone number, and the customization details you specify.

Payment Information: We collect payment details, such as your credit/debit card number or PayPal account information. These are processed securely by our third-party payment processors. We do not store your full financial details on our servers.

Account Information: If you create an account, we collect your username, password, and order history.

Communication: When you contact our customer support, we collect your email address and the content of your communication.

b. Information Collected Automatically:

Device and Log Data: Like many sites, we automatically collect information such as your IP address, browser type, device type, and pages you visit. This helps us analyze site usage and improve our services.

Cookies and Tracking Technologies: We use cookies to remember your preferences, understand how our site is used, and personalize your experience. You can manage cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Fulfill Your Order: To process your payments, manufacture your custom garment, arrange for shipping, and provide you with order confirmations and tracking.

Customer Communication: To respond to your inquiries, send you important updates about your order, and provide customer support.

Customs and International Shipping: As we ship internationally from China, we use your address and order details to generate shipping labels and customs declarations. Please note: Your order may be subject to import duties and taxes levied by the destination country, which are the customer's responsibility.

Marketing (with your consent): To send you promotional emails about new products or offers. You can opt-out at any time using the unsubscribe link in our emails.

Site Improvement: To analyze how our site is used and to enhance user experience.

3. Sharing Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

Service Providers: We share your data with trusted third parties who assist us in our operations, such as payment processors, shipping carriers (e.g., DHL, FedEx), and IT service providers. These partners are obligated to protect your data.

Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or other legal process.

Business Transfers: In the event of a merger or sale of the company, customer information may be transferred to the new owners.

4. Data Security

We are committed to ensuring your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorized access, disclosure, or destruction of your data. All payment transactions are encrypted using SSL technology and processed by reputable partners.

5. International Data Transfers

HOD is an international brand shipping from China. Your personal information may be transferred to and processed in countries other than your own, including China, where data protection laws may differ. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and Correction: You can access and update your account information by logging into your profile.

Data Deletion: You may request the deletion of your personal data, subject to certain legal obligations.

Marketing Opt-Out: You can unsubscribe from our marketing emails at any time.

Cookie Controls: Most web browsers allow you to control cookies through their settings.

To exercise these rights, please contact us at info@housesofd.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax or legal purposes). Order information, including customization details, is retained to handle future customer service inquiries and for our legal records.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

9. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

Email: info@housesofd.com